Customer Service
Contact Us
At Hip Baby Gear we are committed to providing you with outstanding
customer service. Any concerns or questions about our products
should be directed to our Customer Service Department at info@hipbabygear.com
or by calling 1-866-9HIPGEAR or 1-866-944-7432
from 8:00 a.m. to 6:00 p.m. Eastern time.
How to order:
Order online using our
secure server:
1. To place an order online,
click on any product name
2. Choose the style, color and size you want (where applicable)
and
3. Select the Order button
4. Follow the instructions on the subsequent shopping cart
screens to finalize your order
Buying
from us is easy and secure. For every item, there will be
an "Add To Cart" button. This button adds the
item to your shopping basket. Putting something in your
shopping basket does not commit you to buying it. After
you put something in your shopping basket, you can choose
to place the order immediately or continue shopping.
You can put as many items as you
want in your shopping basket. When you are finished and
want to place the order, you can get back to your shopping
basket by clicking Shopping Cart button. When you submit
your order, it will be confirmed via e-mail and will include
your order number. You can feel confident that your credit
card information is protected by our secure server.
Credit Card Security
Please be aware that all transactions made through Hip Baby
Gear on-line are fully secure and protected via SSL (Secure
Sockets Layer) protocol, the industry standard for processing
secure credit card orders on-line. SSL works by encrypting
data so that it may not be viewed during processing. This
security protocol is supported by major browsers, such as
Internet Explorer, Netscape and AOL.
Privacy
Hip Baby Gear is committed to protecting your privacy. In
particular, we want you to know we will not sell, rent or
trade any information that identifies you to other companies
or other third parties.
If you subscribe
to our e-newsletter we will periodically e-mail you Hip
Baby Gear News, containing editorial content, including
notification regarding new products and services. If, after
subscribing to this service you would rather not receive
this information, please select the unsubscribe
link on the latest newsletter or contact us at info@hipbabygear.com
with “newsletter unsubscribe”
as the subject.
Payment:
We accept Visa, MasterCard & Diner’s Club credit
cards.
Sales Tax:
*Sales tax is collected only on orders
sent within the state of Massachusetts. Massachusetts law
requires that we charge a sales tax on the full amount of
the order. By law, charges for shipping and handling are
considered part of the product and must be included when
sales are calculated.
Shipping:
Orders will normally be shipped via UPS Ground Service within
2-3 business days of the order being placed. All orders
over $75 receive free ground shipping.
If you would like your order to arrive
sooner, you can pay for expedited shipping (item will leave
warehouse in 1 business day) for an additional $10. You
can also specify UPS Second Day Air Service for an additional
cost as specified below. Please note some items may ship
directly from the manufacturer. Expedited and Air shipping
will not be available on these items.
Shipping Charges:
UPS Ground:
Under $25: $4.99
$25 - $75: 8.99
Over $75: Free
Expedited (Package will leave warehouse within 1 business
day):
Ground Shipping + $9.99
UPS Second Day Air:
Under $100: $25
$100 - $200: $35
$200 - $300: $45
$300 - $400: $55
$400+: $70
Please note: Additional shipping surcharges will apply for any orders shipped outside of the continental U.S., including Alaska, Hawaii, Puerto Rico and Canada.
Return/Exchange Policy:
Hip Baby Gear offers a satisfaction guarantee on all of our
products. If you wish to return merchandise for a reason,
please return the item to the address below within 30 days
of the original purchase for a full refund or within 60 days
for an on-line store credit or merchandise exchange. **
Sale Items Are Final Sale
Returns/Exchanges should be shipped
to:
Hip Baby Gear
80 Washington Street
Marblehead, MA 01945
Be sure to
include a copy of your original invoice, found in your original
shipment, with the Return/Exchange form completed. A refund
will be issued to the credit card used for the original
purchase, minus original shipping costs.
If you have any questions about our Returns/Exchanges
Policy, please contact our Customer Service Department at
info@hipbabygear.com
or by calling 1-866-9HIPGEAR or 1-866-944-7432 from 8:00
a.m. to 6:00 p.m. Eastern time.
**NOTE: For returns or exchanges on all
stroller and high chair models a 10% restocking fee applies;
please contact Hip Baby Gear Customer Service at service@hipbabygear.com
or 1-866-9HIPGEAR.
Price Match Promise
In addition to providing the ultimate in high-quality and
chic merchandise, Hip Baby Gear also strives to bring you
the best value in purchasing our products. If you find a lower
price from any other authorized retailer on any of our in-stock
merchandise, please let us know and we will match the price.
Just contact Customer
Service and include the item,
style, size and color, the name of the retailer and website
url.
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